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9/18/04- GE Plans To Sell Call-Center Unit Based In India

"The move by GE, which declined to comment, comes at a time when outsourcing by U.S. companies is accelerating and the industry is consolidating in India, Giving GE an opportunity to profit from some of its investment, according to people familiar with the situation. Additionally, GE could save money by outsourcing MORE OF ITS OPERATIONS instead of having a capitive unit, says John Mc Carthy, a researcher with Forrester Research Inc. in Cambridge, Mass." Download complete article in PDF format.

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