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BPO: Budding Competition For Software Companies?

"A BPO firm has an edge over an IT services firm because of its direct access to the chief executive and chief financial officer, as against focusing solely on the chief technology...

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AT$T Waivers on January 2003 Layoff Numbers!

Two sources familiar with the company said the cuts could be closer to 5,000, due to efficiencies that automation and OUTSOURCING have introduced in the past year. View entire arti...

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SBC Yahoo's On Line Support Offshored to India!

"SBC is obviously hiding this, they probably think customers are going to have a negative reaction." Download entire article in PDF format...

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SBC Yahoo "Chat" With Live Technician is Deceiving U. S. Customers!

SBC Yahoo customer complaints about On Line Support via "Chat" live with support technicians is under scrutiny by Californa PUC. Download entire article in PDF format....

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IEEE Presses Congress to Investigate Visa Abuses!

The IEEE wants lawmakers to probe "Why we continue to import thousands of new workers through the H-1B and L-1 Visa Programs." Go to this external link to view the entire story....

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Interview With N.J. State Senator Shirley Turner

Take this external link to view the entire eWeek interview. Also, take the time to view related links on Offshore/outsourcing....

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BT Claims Union Distorts Truth Over Call Center Work to India!

Pierre Danon, British Telcom Executive Officer said;" It is in the best all-round interests of our shareholders, our customers and our people." Unlike AT$T executives, BT executive...

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Sun Fires U.S. Workers & Hires Lower-Paid Indians!

A lawsuit filed yesterday in California alleges computer giant Sun Microsystems Inc. laid off thousands of American high-tech workers in order to replace them with younger, lower-p...

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State and Local Government Jobs Off Shored to India!

Hillary Rodham Clinton, D-N.Y., led a welcoming ceremony in Buffalo, N.Y. last week for the new office of TATA Consultancy Services, an IT firm based in India. View entire article ...

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Into the Darkness! by William Rivers Pitt

"The destruction of Saddam Hussein will do nothing, zero, zip, zilch, nada, to protect America. It will place America and her citizens in further peril. We stand alone and naked to...

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CWA National - News from the Front Lines

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