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4/07/04- IBM Buying Indian Call Center!

IBM is to acquire Daksh e-Services, the third biggest call centre in India, for $160M to $170M in a deal likely to strengthen corporate America's commitment to offshore outsourcing. IBM's acquisition is the largest deal of its kind in India's technology services industry and comes as the controversy over outsourcing has moved to center stage in the US election campaign. Download complete article in PDF format.
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