Account Login

How Overseas Call Centers Threaten U.S. Jobs, Consumer Privacy and Data Security

CWA has released a report entitled "Off shoring Security – How Overseas Call Centers Threaten U.S. Jobs, Consumer Privacy and Data Security." The document outlines how U.S. corporations – many of whom receive millions in taxpayer subsidies – hurt the economy here at home and put consumer personal information at risk by sending call center jobs overseas in the name of lowering labor and other business costs. The report specifically calls out the "too big to fail" banks that received taxpayer bailouts during the recent financial crises who have summarily sent tens of thousands of call center jobs overseas. The worst offenders include Capitol One, JP Morgan Chase, Wells Fargo, Bank of America and Citigroup.The report also cites the example of T-Mobile US, which closed seven U.S. call centers last year, putting 3,300 employees out of work and moving operations to Honduras and the Philippines, all after accepting $61 million in state and local subsidies. Even though CWA won Trade Adjustment Assistance benefits for

Article Files

Return to H-1B Visas Home

CWA National - News from the Front Lines

Typographical Union Label